Resolve customer's inquiries quickly and effectively via email and social media platforms.
Be able to make decisions according to defined policies and procedures related to UnionBank Product and Services.
Effectively communicate to clients in a concise manner; be able to recognize client's disposition and adapt to a personalized service to clients.
Identify improvement opportunities in current workflow and be able to apply critical thinking in attaining effective and efficient solutions.
Interface effectively with other internal client/s and units to achieve the quickest possible solution for a client request or concern. Be able to escalate to person in charge if the need arises.
Achieves monthly, quarterly and annual sales objectives while ensuring optimum client satisfaction.
