Associate Customer Success Manager

The Associate Customer Success Manager (Assoc. CSM) is responsible for assisting Customer Success Managers in building and maintaining customer relationships to ensure that our customers are adopting our SaaS products.

The Assoc. CSM is responsible for:
- Processing renewal and license expansion orders
- Tracking progress of renewals and license expansions
- Making sure orders are completed within the appropriate response time

They also process administrative tasks including but not limited to company name changes, address and contact information updates, correction amendments, etc.
The Assoc. CSM typically reports to a Team Lead, Manager, or Sr. Manager within the Customer Success SaaS organization.

• Bachelor's degree or equivalent experience in sales or customer service
• At least two years of experience in a sales or customer service role
• Excellent skills in customer service, relationship development, communication, time management, and organization.
• Strong skills in computer and internet use, including MS Office and internet research.
• Ability to work flexible hours to cover different US time zones
• Ability to use sales and listening skills to gather information, generate interest, and close sales
• Ability to adapt to different situations and personalities with strong interpersonal skills
• Ability to work independently and collaboratively as a self-motivated and proactive team member