Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position Responsibilities
The Associate Customer Success Manager (Assoc. CSM) is responsible for assisting Customer Success Managers in building and maintaining customer relationships to ensure that our customers are adopting our SaaS products.
The Assoc. CSM is responsible for:
- Processing renewal and license expansion orders
- Tracking progress of renewals and license expansions
- Making sure orders are completed within the appropriate response time
They also process administrative tasks including but not limited to company name changes, address and contact information updates, correction amendments, etc.
The Assoc. CSM typically reports to a Team Lead, Manager, or Sr. Manager within the Customer Success SaaS organization.
Qualifications
- Bachelor's degree or equivalent experience in sales or customer service
- At least two years of experience in a sales or customer service role
- Excellent skills in customer service, relationship development, communication, time management, and organization.
- Strong skills in computer and internet use, including MS Office and internet research.
- Ability to work flexible hours to cover different US time zones
- Ability to use sales and listening skills to gather information, generate interest, and close sales
- Ability to adapt to different situations and personalities with strong interpersonal skills
- Ability to work independently and collaboratively as a self-motivated and proactive team member
Travel Requirements
No
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (Personal Data) to administer and evaluate your application. We are the controller of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. 
