Responsibilities:- Responsible for analysis, project management, and performance coaching. Direct interaction with Program Managers to receive, analyze, prioritize, and project management training development and delivery requests.
Conducts any necessary train-the-trainer sessions for the curriculum they have developed for other trainers.- Managing projects to create effective learning solutions on time and within budget.
Providing regular updates to leadership on progress and results achieved.
- Project manage learning and development initiatives including coordination of logistics, managing materials, and providing a critical eye to ensure content is ready
Monitor and evaluate the training effectiveness through feedback and evaluation following the sessions to continuously improve learning effectiveness.- Deliver training sessions/workshops across a wide range of topics, both face-to-face and remote
Observe coaching sessions and provide development feedback
- Mentors new and existing trainers accordingly to ensure the quality of training is improved and maintained.
Minimum of 3 years experience with Training in a BPO company
- Experienced with end-to-end training (new hire, communication and culture, product, upskilling, nesting)
At least 2 years experience managing trainers- Flexible with working on different shifts
Must have excellent English communication skills
Job Type: Full-time
Pay: Php42,
- 00 - Php55,000.00 per month
Benefits: - Health insurance
Life insurance
Ability to commute/relocate:- Cagayan de Oro City, Misamis Oriental: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:- BPO Training: 3 years (Required)
Training Leadership role: 2 years (Required)
Language:
* English (Preferred)
