Assistant Telesales Manager (Food Supplement)

About the company

Nutral Herbal Corporation, established in 2023, is a dynamic startup dedicated to enhancing the well-being of the Filipino community through premium-quality nutraceutical products. As a Telesales Marketing Company operating within the Retail Health and Personal Care products Industry, we serve our markets by establishing in-house digital platforms and telesales agent teams, locally manufacturing our products, and working with logistics partners to ensure our products reach our customers in a timely manner.

As a startup, we are constantly seeking talented individuals who are passionate about making a difference in the health and wellness industry. If you are eager to share your career experience and contribute to the growth of a forward-thinking company, we invite you to join us on our journey. Together, we can expand our reach and support more people on their path to optimal health.

Qualifications:

Bachelor's degree or equivalent.

At least 3-4 years experience of Call Center in which 3 years at least experience in managing a call-center scale of at least 70 people with proven records.

Experience of working for a multinational company is an advantage.

Ready to work in a start-up environment and have experience using systems to manage teams

Nice to have:

Experience in inbound and outbound sales

Ability to quickly apply different and dynamic sales strategies to increase

Have an entrepreneur mindset and strong problem-solving skill

Training team, excellence at sales closing skills, objection handling (conversion)

Fluent in English

Job Summary:

In this critical Assistant Sales Manager role, you will oversee operation and sales performance in Philippines.

Duties and Responsibilities:

Report directly to the Sales Manager.

Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies:

Major accountabilities

Create procedures/policies for sales team to ensure target achievement.

Setting team's KPIs to reach Company's targets.

Create appropriate call scripts/sales promotions to attract customers.

Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction.

Monitoring random calls to improve quality, minimize errors and track operation performance.

Ensuring all relevant communications and data are updated and recorded.

Reviewing the performance of staff, identifying coaching needs and planning coaching sessions

Handling the most complex customer complaints or inquiries.

Supporting subordinates to solve difficult issues and giving suitable directions.

Proposing staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.

Evaluating staffs on KPIs in end year and creating new KPIs for next year.

Preparing reports on sales daily

• Motivating and retaining staff