Reporting directly to the Area Manager, the Asst. Store Supervisor is accountable for overall
customer satisfaction by ensuring all store personnel under his/her consistently delivers
ultimate shopping experience. He/She is responsible for selling floor leadership
with the overall goal of customer satisfaction. He/She is accountable for sales performance,
focusing on growth and profitability, merchandising standards, store operations and
development of assigned store personnel in compliance with company policies and
regulations.
Minimum Qualifications
- Must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent
- With at least minimum 2 years experience as a Store Supervisor in the retail or food industry is preferred
- With strong leadership qualities
- Highly effective organizational skills, attentive to details
- Excellent written and communication skills
- Strong interpersonal and influencing skills
- Preferably familiar with the demographics of area assigned
- Knowledgeable with Microsoft Office including Word, Excel, Powerpoint
Operational Effectiveness
- Executes and comply with all company policies and procedures
- Monitors stores controllable expenses and makes recommendations when necessary
- Logs disbursement of petty cash and reminds immediate superior or replenishment
- Monitors proper use of issued office and store supplies
- Ensures store has adequate stocks of required store and office supplies
- Coordinates with Area Manager in developing and implementing strategies to achieve sales target
- Coordinates with Mall Managers and Leasing Managers for all store related concerns
- Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.
- Cascades all product information to ensure product awareness
- Transmits all circulars from the mall to Area Manager
- Ensures that urgent documents like statement of accounts are properly labelled URGENT and transmitted immediately.
- Lead by example. Strict compliance to company policies and procedures.
- Plans for upcoming mall events to maximize activity
- Accomplishes Store Checklist daily to ensure smooth store operations
People Management
- Provides leadership for all store personnel assigned
- Ensures fair discipline for substandard performance
- Ensures timely submission of payroll requirements
- Plans and conducts regular meetings with staff to cascade directives from Area Manager and other department heads
- Evaluates performance of store personnel and provides appropriate recommendations.
- Ensures that any incidents out of the ordinary at the store are reported to the Area Manager immediately after the incident followed by a written incident report.
Customer Experience
- Ensures that the Havaianas selling standard is implemented
- Ensures consistent implementation of display guidelines.
- Coaches staff on how to handle customer objections
- Oversees staff in delivering Havaianas customer experience
