Job Description
Contract Management
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed.
Ensure contracts are continually assessed to deliver best value to the client.
Support the Regional team to close any gaps from the current contractual KPI position.
Contribute to the regional change control process.
Operations
Drive client initiatives such as bench-marking and best practices.
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.
Actively support and encourage alignment of best practices as delivered by the regional team and participate in any change management associated.
Client/Stakeholder Management
Develop relationships with key stakeholders in the Clients organization to better understand their local needs.
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service to the Client, as reflected by Client feedback.
Work with the Senior Site Services Manager and Hub Lead to implement services improvements and innovation.
Service Delivery
Participate in the alignment of reporting as is agreed by the regional team and the client.
Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements.
Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results.
Participate in special projects and/or facilitate ad hoc reporting requests as required.
Provide communications management for internal and external account marketing and communications, including online content management.
Ensure data integrity of all technology and information systems across the portfolio and audit from time to time.
Establish and deliver key account initiatives as determined and agreed with the Account Leadership Team and Client.
Any other requirements as directed by the Senior Site Services Manager and or the Regional Hub Lead.
Financial Management
Actively work to ensure that the sites financial operations are meeting or exceeding targets.
Ensure financial processes are followed at all times.
Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.
People Skills
Is able to effectively communicate with any level of person in a client organisation.
Is able to give coaching and leadership to staff.
Is able to resolve first line conflicts in regards to customer expectation and delivery.
Is able to deal with political situations and defuse conflict.
Is able to support the team with career growth learning.
Is people focused whilst supporting the team with empowerment and clear directions.
Quest for Excellence.
Understands great service.
Strives to deliver something different.
Will not settle for mediocre delivery.
Will think in traditional and non traditional manners.
Problem Solving & Strategic Thinking
Ability to connect strategic matters to operational deliverables.
Is able to articulate solutions and explain them well.
Act as a business partner to the Regional and Global Team and countries.
Champion both sides of the operation and help to find solutions to common operational problems.
Analytical, proven ability to solve problems using an objective approach.
Proven ability to employ holistic approaches and looks at long term solutions with the team.
Project Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlines.
Health & Safety Management.
Ensure the provision of a safe working environment.
Ensure compliance with statutory regulations on fire, health and safety standards.
Events Coordination / Support
Management of the GEMs tickets.
Coordination on set-up for the event requirements (security arrangement, IT, cleaning, configuration, etc).
Coordination with stakeholders on the reallocation of rooms.
Administration of meeting rooms & Confman.
Provide reception cover during lunch hour and when necessary.
Ideal Experience
FM Account/Portfolio management experience in a multinational environment with tactical experience of vendor management, budgeting & spend management, sourcing,
Experience working in a tech sector environment an advantage.
Excellent people skills and ability to interact with a wide range of stakeholders.
Knowledge of local occupational health and safety requirements.
Knowledge of vendor management for specialized services.
Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system).
Ability to understand and interpret commercial contracts.
Strong budget management and financial analysis skills.
Strong PC literacy and proven ability to manage daily activities using various systems.
Experience with Client reporting and preparation of reports.
Other Personal Characteristics
Strong communicator good presentation skills and strong verbal & written communication skills.
Be an active listener.
Self-motivated and confident.
Has gravitas with their peers.
Flexible able to adapt and effectively deal with rapidly changing, stressful situations.
Proven ability to initiate and follow through with improvement initiatives.
Able to work independently and be a team player.
Exhibits honesty & trustworthiness.
Technical comprehension and experience with performance based service contracts and vendor
management both soft and technical.
Knowledge of local occupational safety requirements.
Ability to work within a budget.
Demonstrated initiative.
Strong written and oral communication skills.
Ability to solve problems.
Ability to effectively deal with stressful situations.
Flexible able to adapt to rapidly changing situations.
Strongly goal-oriented able to focus on meeting all performance targets.
Team player able to cooperate and work well with others to meet targets.
People focused with the ability to support team members with career growth and day to day operational support and guidance.
