The Assistant Restaurant Manager (ARM) supports the Restaurant Manager in ensuring the delivery of the Brand Standards and food safety promise through the daily operations of a single restaurant. The ARM helps manage financial controls, operations, people development, Guest service and compliance across shifts. The ARM has full accountability for restaurant operations in the absence of the Restaurant Manager and serves as the lead assistant to the Restaurant Manager for ensuring desired restaurant outcomes (i.e., increased sales, profitability, employee retention). An ARM should be able to work long and/or irregular hours, including extra shifts, as needed, for proper functioning of the restaurant
- Leads Operations Excellence: Directs efficient and accurate preparation prompt Guest service delivery within the established speed of service guidelines.
- Provides production direction to team members in a clear, concise, and positive way and coaches others to lead operations (Leads People/Influences Others)
Sets an example for team members by working hard to implement shift plans and ensure swift and smooth production (Gets Results)- Identifies and resolves bottlenecks in food preparation and delivery for faster speed of service (Solves Problems)
Identifies and gets the right people involved to resolve restaurant equipment problems (Solves Problems)
- Monitors company and RBI operational programs, processes, and metrics to identify restaurant issues; plays an active role in resolving operational challenges (Shows Drives /Leads People/Solves Problems)
Demonstrate patience and a positive attitude with team members while delegating tasks and giving production instructions (Influences Others)- Takes full responsibility for at least one (1) restaurant operation process in its entirety as assigned by RM (e.g., inventory management; training and follow up, scheduling, repairs and maintenance, production control, Tell Tims, SOS monitoring, cleaning management, LRM etc.) (Shows Drive
/Can Play Many Roles)
- Leads Brand Standards and Food Safety Promise and Delivery: Motivates and directs team to do what it takes to exceed Guest expectations with always fresh and safe food and fast & friendly service in clean and safe surroundings.
- Makes a professional impression on Guests and team through positive and friendly attitude and proactive interaction to seek feedback on Guest experience (Influences Others/Shows Drive)
Works with team to act on Guest feedback and resolve Guest complaints in a timely, friendly, and professional manner (Leads People/Solves Problems)
- Directs team to take pride in the details of delivering the Brand Standards and Food Safety Promise delivery (Gets Results)
Demonstrates flexibility to meet different team needs to ensure Brand Standards and Food Safety Promise delivery (Can Play Many Roles)- Assists RM in identifying and implementing local strategies to market the restaurant and promote restaurant involvement in the community (Shows Drive /Gets Results)
- Builds Team Talent: Supervises and trains/follows-up team members on crew stations, Tim Hortons products, processes, and policies; and assists restaurant management team with recruiting, selecting, and retaining effective crew talent.
- Delegates work to team members in a way that encourages them to work together to ensure the restaurant operates to Tim Hortons standards (Leads People)
Coaches team members on crew stations and making them feel their contributions are valuable (Leads People)
- Sets challenging goals for self and crew; provides timely performance feedback and ensures accountability (Shows Drive /Leads People)
Coaches others on management team with knowledge of employment laws and policies and welcomes new responsibilities in building crew talent (Learns Quickly/Can Play Many Roles)- Assists with developing and implementing of strategies to identify/hire/promote/orient and retain effective crew talent (Gets Results)
Helps restaurant management identify effective crew who are at-risk-of-departing and takes appropriate action for retention (Influences Others)
- Maintain order and discipline among employees supervised, including reprimands, suspensions, and recommendations of employment termination.
- Assists with Profit and Loss Management: Helps lead implementation of marketing strategies; Follows cash control/security procedures; and helps to maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.
- Applies expertise to manage checklists and cash reporting; reconciles deposits and performs cash management procedures; and identifies cash shortages and overages during shift (Has Expertise)
Creates team member schedule according to labor management model and budget management needs; identifies when to adjust according to labor models and Guest traffic/volume patterns (Has Expertise)- Assists RM in forecasting, ordering, operational expenses, accounting and maintaining product and supply inventories (Has expertise)
Applies expertise to identify new ways to enhance restaurant profit and loss with marketing, inventory operational expenses and labor management (Gets Results/Solves Problems)
- Helps to remove performance barriers and provide resources for crew and restaurant to perform well (Solves Problems)
Seeks knowledge and coaching from others to increase understanding of restaurant financial controls (Learns Quickly)
- Ensures Restaurant Compliance: Enforces compliance of government regulations, company management standards, Code of Conduct, company policies and procedures relating to all restaurant activities across shifts and Tim Hortons Operations Manual and Food Safety regulations.
- Directs the team to maintain Tim Hortons restaurant and equipment cleanliness and sanitation standards (Gets Results)
Takes initiative to immediately act on violations of safety, sanitation, or security policies by reporting violations to RM; and performing appropriate damage control within scope of ARM role (Has Expertise/Shows Drive)
- Motivates and educates team members to comply with Health and Safety protocols and to maintain a safe and secure environment for Guest and the team (Leads People)
Shows RM that he/she can be relied upon to maintain compliance (Influences Others)- Helps restaurant management identify indicators of compliance issues across shifts; observes and participates in restaurant audits (Leads People/Solves Problems)
Job Type: Full-time
Schedule:
Language:
English (Preferred)
