Job Overview: Contributes to the overall success of the department by playing an active role in the
leadership team, supporting the Operations Manager.
Understands and analyzes operational metrics, taking real-time corrective actions & measures to improve overall performance of the department.
Monitor resources against work volumes to ensure Service Level Agreements and company targets are met, ensuring adequate resources are available at all times to meet demand.
Identifies and eliminates barriers to enhance performance, enabling team members and
individuals to contribute towards process and performance improvements, driving up productivity and ensuring First Point of Contact Resolution.
Develops a learning and development culture where teamwork, empowerment and trust are encouraged through coaching, performance measurement and people development to meet the organization's visions and values while maintaining superior customer service standards
A graduate or post graduate in any discipline and relevant experience in the area of work.
A minimum experience of 4-5 years in the role of Assistant Manager or relevant work experience in the travel industry
Highly knowledgeable in Airline Processes and Operations.
In depth knowledge in GLOBAL DISTRIBUTION SYSTEM (GDS) particularly Sabre and Amadeus
Excellent communication & interpersonal skills, both verbal and written, to deal with internal and external parties professionally, develop solutions and communicate these effectively across the organization.
Amenable to working onsite (MOA Complex, Pasay City).
Job Types: Full-time, Permanent
Pay: From Php35,
- 00 per month
Benefits: - Health insurance
Schedule:
Day shift
Monday to FridaySupplemental Pay:
13th month salary
