Assistant Manager - Admin Operations and Operational Excellence

Facilities Operations Management

• Implement industry best practices for operations.

Ensure all building procedures and performance measures are maintained at all times.

• Manage any preventative maintenance programs for the site with client approval, and verify contractors are meeting their maintenance obligations against contracts using standard documentation.

Assist the technical team in arranging repairs and maintenance necessary for facility protection or essential services, including obtaining quotations and verifying unscheduled work.

• Ensure service requests are attended to and closed promptly in accordance with agreed SLAs.

Liaise with landlords and contractors regarding operational matters and service delivery related to property and contractor performance.

• Participate in internal and external audits related to FM, operations, risk, and health & safety.

Identify opportunities to reduce costs and improve operational standards.

• Provide a monthly operations report to key client contacts, detailing significant property issues and reporting on the operational budget.

Contribute to the regional monthly dashboard report and report on innovative ideas to maximize operational efficiency.

• People Management

Manage, coach, develop, and motivate a high-quality team.

• Foster high staff morale, trust, and work ethics.

Support teamwork, cooperation, and performance excellence within the team.

• Mentor and enable training and development of team members.

Ensure team members complete required training hours.

• Client/Stakeholder Management

Deliver excellent customer service to meet on-site client expectations.

• Build effective relationships with key stakeholders and clients across all levels.

Monitor procedures to ensure client expectations are understood and addressed.

• Procurement & Vendor Management

Manage multiple vendors to deliver services on time and within budget, including both hard and soft skills.

• Conduct vendor procurement processes in accordance with client guidelines and SLPHC procurement best practices.

Facilitate regular contractor meetings to review performance and ensure completion of Vendor Management score sheets for major vendors.

• Contracts Management

Maintain a contract summary and registry for risk management purposes.

• Ensure professional delivery of contracts within cost and SLPHC Code of Ethics compliance.

Maintain a register of service contractors public liability insurances and track insurance expiration to ensure compliance.

• Monitor contract expirations and initiate re-procurement as necessary.

Continuously assess contracts to ensure best value for the client.

• Verify compliance of client-managed contracts and processes with required regulations.

• Finance Management

Regularly review operating expenses and implement cost-saving measures consistent with asset management objectives, adhering to property-specific limits of authority.

• Ensure site OPEX & CAPEX meet targets and control requirements.

Assist and monitor financial processes to ensure adherence to accounts payable procedures.

• Health & Safety Management

Implement and manage safety procedures for a safe working environment.

• Report on compliance issues related to Employee Health & Safety.

• Risk Management

Attend risk management assessments and address any risk management or essential safety measure issues.

• Support implementation and monitoring of property risk management programs.

Assist in implementing and monitoring disaster recovery and business continuity plans (BCP).

• Follow established escalation and incident reporting procedures.

Adhere to the company's business conduct guidelines, procedures, and strategies.

• Project Management - Workplace Solutions Initiatives

Plan, coordinate, implement, and report on workplace solutions initiatives.

Qualifications and Requirements:

• Bachelor's degree in Business Administration, Management, Engineering or a related field.
  

• Proven experience in administrative management, preferably in the gaming or entertainment industry.
  

• Strong leadership and team management skills.
  

• Excellent organizational and multitasking abilities.
  

• Knowledge of gaming regulations and compliance.
  

• Effective communication and interpersonal skills.
  

• Familiarity with online casino operations and software is a plus.
  

• Ability to adapt to a dynamic and fast-paced environment.
  
  Job Types: Full-time, Permanent
  
  Benefits:
• Health insurance

Opportunities for promotion

• Promotion to permanent employee

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary

Performance bonus