Company Description
The Byke Hotels & Resorts is a 16-property hospitality company located in the South Goa district. With a rich history dating back to the 1800s, The Byke offers luxurious and affordable services to its guests. As India's only Pure Vegetarian Hospitality Chain, The Byke takes pride in serving delicious and healthy pure vegetarian food. The company combines contemporary hospitality services with traditional Indian culture, with a focus on providing safe and secure stays for guests.
Role Description
This is a full-time on-site role as an Assistant FOM (Front Office Manager) at The Byke Hotels & Resorts in South Goa district. As an Assistant FOM, your day-to-day tasks will include managing the front desk, assisting guests with check-in/check-out, handling guest inquiries and complaints, coordinating with other hotel departments, ensuring a smooth operation of the front office, and providing excellent customer service. Additionally, you will support the Front Office Manager in various administrative tasks and staff training.
Qualifications
- Experience in hotel front office operations
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficiency in hotel management software
- Knowledge of reservation and booking systems
- Ability to handle stressful situations calmly and professionally
- Team player with leadership skills
- Fluency in English and local language(s)
- Prior experience in the hospitality industry is a plus
- Diploma or degree in hotel management or related field
