Job Description
General Responsibilities
Responsible for cleanliness, orderliness, and appearance of the entire resort.
Responsible for budget of entire Housekeeping costs.
Ensures compliance with the departmental BRISOP.
Specific Responsibilities
Daily inspection of guest rooms, public areas, landscaping and other heart of the house areas.
Coordinate the preventive maintenance schedule of rooms and public area with Engineering.
Ensure immediate action on guest requests is adhered to by the associate.
Recruit and train new employees and evaluate their effectiveness.
Plans the work for the housekeeping department and distributes assignments accordingly.
Assigns regular duties and special duties for housekeeping associates.
Maintains a log book of all employees within the department.
Conduct performance appraisals as instructed by the EAM- Rooms.
Responsible for keeping the costs in control with respect to budgets.
Prepare Annual Housekeeping Budget in cordination with the EAM Rooms.
Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement.
Maintain par stock of guest supplies, cleaning supplies, linen, and uniform.
Organize inventories with Accounts and general store for linen, uniform and fixed assets.
Pay particular attention while organizing pest eradication activities.
Prepare all necessary reports for management information.
Assist the Purchase department in selecting suppliers for items related to Housekeeping.
Plan, control and supervise all Horticultural activities.
Keeps aware of the latest industry trends and practices of Housekeeping and concepts through trade literature and actual visits.
Maintains the Lost and Found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences accordingly.
Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner.
Responsible for achieving a score of 90% in audit for complete Housekeeping operations and take necessary action for the shortcomings for standard compliance.
JOB SPECIFICATION
Knowledge & Skills
Personality
Previous experience as an EHK in a five-star resort
Proven leadership skills and an energetic ability to motivate others
Strong administrative and communication skills
Determined, enthusiastic and self-motivated
Strong Guest relationships management (internal/external)
Ability to perform effectively when there are significant pressure peaks
Hands-on experience with financial management P&L, forecast, budget and
CAPEX
Strong analytical and problem-solving skills, ability to anticipate problems and implement immediate corrective action
Proficient in MS office
Proper knowledge of PMS system
