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Datamatics Careers- Philippines

Assistant Delivery Manager - Internal Hiring

Datamatics Careers- Philippines
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 2-5 Years
Philippines
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Job Description

Key Responsibilities

  • End to end service delivery as per direction from the client
  • Provide insights to the leadership on what the areas of improvement and manage change within the process
  • Resource management to assure delivery consistency and high-quality service
  • Resource development to ensure that learning and capability enhancement are a focus area
  • Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
  • Agent coaching and counseling
    • Knowledge of Processes
    • Capability to keep track on team compliance and quality
    • Streamlining of monitoring, feedback, and other internal processes
    • Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program
    • Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team

Qualifications & Desired Skills


  • Experience: 2-5 years experience
  • Education: College GRaduate
  • Skills
    • At least 2 year experience in CSR, Tech, Financial account
    • Good Communication Skills
    • Can Start Asap
    • Willing to work onsite
    • Good Attendance from last account
    • Showcase good interpersonal skills
    • Ability to work under pressure
    • Must have good leadership skills to carry people along
    • Must have good judgment in handling serious customer problems
    • Must be flexible with attendance

More Info

Industry:Other

Function:CSR

Job Type:Permanent Job

Skills Required

Tech
Communication Skills
CSR
Leadership Skills
Interpersonal Skills

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Date Posted: 26/06/2024

Job ID: 83094433

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