Customer Service Operation Management
- Daily Open Call Analysis for Mobile, TV, LAPTOP and Accessories
Listen and Resolve Customer complaints, Sales team Feedback, DBR feedback and ensure highest level of satisfaction for all;- Meet organization goals (TAT, BR, Satisfaction, Inventory Accuracy)
Monitor CSR, Technician & Storekeeper daily task after sales deportment to meet organization goals;
- Visit dealer, Sales team to ensure Zero after sales complaint
Service Center Income & Expense Management
Service Asset Management- Ensuring Smooth Recovery Process of DOA, Defective PCBA, Defective Parts from Service Center
Reduce NFF for UW parts consumption
Repair Skill Enhancement of Technician
- Download new product Information to Technician
Provide repair Skill know-How to repair technician- Arrange Trainings for new product Bulleting
Customer Service Performance Management- Root Cause Analysis of Customer-Service -Performance parameters and corrective action planning, implementation and control
To report quality failures with respect to the company's products to the quality control team for immediate corrective actions
- Identify and resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality)
Job Types: Full-time, Permanent
Pay: Php25,
- 00 - Php35,000.00 per month
Benefits: - Paid training
Schedule:
Day shiftSupplemental pay types:
13th month salary
