Job DescriptionWe are looking for Appointment Setters
to contact leads in our clients databases and connect them with our clients. These outbound calls usually last 3 to 4 minutes and follow a scripted format. You will be the initial point of contact for individuals interested in our products and services, setting the tone for the next steps in the sales process. To succeed in this role, professionalism, enthusiasm, and excellent communication skills are essential.
Work schedule: Fixed Mondays to Fridays and shift may vary between 8pm-5am to 9pm-6am(subject to change based on business requirements)- Work set-up: Onsite Madrigal Business Park, Alabang, Muntinlupa
- Main Duties and Responsibilities
Contact the leads assigned to you using a web-based phone and record the call results in a spreadsheet for productivity tracking- Engaging with leads following a given script to see their availability for an appointment
Scheduling those who have confirmed an appointment via an online calendar tool
- Ensure to follow up with leads to meet their needs and verify that appointments are attended
Organize meetings for sales representatives with key decision-makers
Outstanding English communication and interpersonal abilities.- Prior BPO outbound call handling experience is a plus but not required
Excellent phone etiquette with a solid ability to build rapport quickly over the phone
- Professional and courteous disposition with a customer-first approach
Willing to work in our Alabang location
Proven experience in cold calling, appointment setting and/or similar- Strong understanding of sales processes and techniques
Strong attention to detail, especially when booking specific times and dates
- Where will you be working
Civicom's main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito's park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.
- If you're the person we've been looking for, you can expect:
To create and be part of something truly remarkable- Full-time employment with the opportunity of regularization in as short as 3 months
A competitive salary package based on your talent and experience
- A company-sponsored Health Maintenance coverage for your needs on Day 1
Quarterly Performance Bonuses 10 accrued Sick Leave credits in a year, commutable to cash
- 10 Vacation Leave credits in a year, among others
Promising career growth and learning opportunities- The opportunity to collaborate with the other teams and business units in the company including our global business leaders
Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People
Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.
In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.
Job Types: Full-time, Permanent
Benefits:
Gym membership
On-site parking
Schedule: Monday to Friday
Supplemental pay types:
Overtime pay Quarterly bonus
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- cold calling: 1 year (Preferred)
* appointment setting: 1 year (Preferred)
