Start and build your career with BMG Outsourcing - one of the well-respected Australian-owned Outsourcing Company with offices in Clark and Sydney, providing high quality services to clients and promising career to its employees.
We are currently searching for a friendly, positive & professional
Appointment Administrator to work closely with our client in the US dental industry and provide an outstanding patient experience by answering questions and handling customer concerns.
Communicate effectively through several channels including text, email & phone
Manage incoming and outgoing calls to book appointments
Identify and assess patient's needs to achieve satisfaction
De-escalate situations involving dissatisfied patients, offering patient assistance and support
Meet patient experience team targets and call handling quotas
Provide appropriate solutions and alternatives, follow up to ensure resolution
De-escalate situations involving dissatisfied patients, offering patient assistance and support
Keep records of patient interactions, create patient records and file documents
Follow communication procedures, guidelines and policies
Go above and beyond to provide outstanding patient experience
Minimum of 1-2 years experience working in healthcare/dental and/or insurance industry
1-2 years experience working in the BPO industry
With excellent English oral and written communication skills
With strong phone and customer service skills
The person must be keen to learn and develop their computer competencies.
An excellent communicator
A self-starter and enthusiastic
Team oriented, dedicated, reliable, responsible and a team player
- Applicants must be willing to work in Clark Freeport Zone office based
- Applicants must be willing to work on a night shift schedule
Job Type: Full-time
Schedule:
* Night shift
