Application Technical / Customer Support

We are looking for a skilled Application Support to join our team and provide exceptional technical assistance and support to our clients. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a strong technical background. As a Application Support , you will be responsible for diagnosing and resolving clients issues, troubleshooting software and providing guidance and training to ensure our clients can effectively use our services.

• Requirements:

Identifying software solutions.

• Troubleshooting technical issues.

Diagnosing and repairing faults.

• Resolving network issues.

Providing timely and accurate clients feedback.

• Following up with clients to ensure the problem is resolved.

Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

Conduct regular system maintenance and monitoring to ensure optimal performance and reliability.

• Manage and prioritize support tickets, ensuring timely resolution and maintaining accurate documentation of issues and resolutions

Collaborate with clients to understand their specific requirements and provide effective solutions to meet their needs.

• Good understanding of software and technologies such as Browsers (IE, Chrome etc) Databases (SQL Server and/or Oracle), MSSQL Server Management Studio Servers/Operating systems (Windows) and CRM Systems.

• Qualifications:

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.

• Preferably 1-4 Yrs Experienced Employee specialized in IT/Computer - Software or equivalent.

Strong knowledge and experience in utilizing Microsoft Azure cloud services

• Excellent English: written, verbal and comprehension

Ability to set appropriate priorities

• Excellent scheduling and time management skills

Strong problem-solving skills

• Strong relationship management skills customer and internal

Comprehension of problems reported, technical and business impact and provision of solutions and/or workarounds

• Worked in Technical Support role or similar

Providing known solutions to application problems

• Managing up to 100 tickets at a time until resolution

Job Type: Full-time

Pay: Php45,

• 00 - Php50,000.00 per month
  
  Benefits:
• Additional leave

Company events

• Flexible schedule

Health insurance

• Life insurance

Pay raise
Schedule:

• 8 hour shift

Day shift
Supplemental pay types:

• 13th month salary

Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 5 years (Preferred)

Language:

English (Required)