Qualifications- Is an IT graduate or Industrial Engineering or any related course
- Has at least 4 years experience as Application Support
- Has experience in documentation (e.g., process flow, uat, user's manuals, etc.)
- Has very good communication skills
- Has very good analytical skills
- SAP knowledge is a plus.
- Payments system knowledge is a plus.
- Facilitates seamless integration between the Back Office applications and the business lines
- Sees that production issues are responded to in a timely manner
- Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.
- Provides assistance to frontline tasks when the need arises.
- Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.
- Maintains and updates technical documents and procedures.
- Keeps track of business operations documentation to ensure clear identification of the business issue.
- Manages coordination with the team.
- Prepares weekly maintenance and upgrading specific requirements.
- Provides support to IT analysis and development team.
Job Type: Full-time
Pay: Php40,
- 00 - Php45,000.00 per month
Schedule: - 8 hour shift
Day shift
Supplemental pay types:
* 13th month salary
