Company Overview:
UBX is a wholly owned subsidiary of Unionbank of the Philippines. UnionBank is a top 10 universal bank in the Philippines by assets, with annual revenues of over PHP 25 Billion. UnionBank is a leader in digital financial services and has been recognized as the top digital bank in the Philippines by Asiamoney and IDC. UnionBank has established UBX to build on its leadership in digital: UBX facilitates UnionBanks exploration and creation of new, digital and potentially non-banking business models.
UBXs mission includes investments in financial technology (fintech) companies and other ventures whose capabilities complement UBXs platform development. UBX is developing platforms that embed financial services into customer and business experiences. This results in financial services that are accessible to a broader community physically, logically and economically. UBX invests to positively and materially impact financial inclusion.
Truly innovative financial technology should make banking perfectly transparent in the lives of consumers and businesses. When we talk about banking today, we still talk about accounts, lines of credit and cash management services. Banking still distracts and interrupts. Our ultimate goal: banking that becomes invisible, banking vanishes into our lives and businesses. This is why we are particularly focused on ecosystems: can we participate in and build the platforms where we can seamlessly embed banking in the context of experiences for consumers and businesses.
Our Customers:
Ecosystems are built on platforms that support multi-participant markets and multi-point transactions. Therefore, from an ecosystem development perspective, our customers are the participants in these ecosystems.
This can be made clearer by way of example. For the financial services platform, the resulting ecosystem has the following participants:
- Financial institutions such as rural bank and non-bank financial institutions (coops, lenders, etc.)
- Customers of these financial institutions
- Financial service providers that leverage the platform such as lenders and insurers
- Technology providers that build solutions on top of the platform
Application Support Responsibilities
- Provide product and service production support ensuring effective end-to-end functionalities under the supervision of the Application Support Manager.
- Create and monitor product and service performance metrics.
- Perform analysis on service or product functionalities and recommend improvements.
- Consult with the development team, level 3 support, internal clients, and external clients to improve product or service performance.
- Maintain and update technical architectures, configurations, system credentials, processes, and procedures.
- Investigate and resolve incident and problem tickets.
- Establish the root causes of incidents and escalating serious concerns to service management.
- Create and maintain run guides, MOPs (Method of Procedure), and training programs for every enhancement or revision to the product or service.
- Code migration and deployments across environments to ensure continued and synchronized functionality.
- Provide support during implementation and change activities.
- Review and assess change request activities.
- Lead the implementation of patches, parameter changes, fixes, and maintenance activities.
- Review and assess service transition documents and activities.
Areas of Competencies
- A bachelors degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- 2-5 years of experience in technical support.
- Working knowledge of SQL databases, data transformation, network configurations, operating systems, and infrastructure g(cloud and on-premises).
- Working knowledge of front-end and back-end programming languages, such as Java, .NET, ReactJS, JavaScript, Kotlin, Swift, Flutter.
- Advanced proficiency in determining the causes of application errors and repairing them.
- Demonstrable experience as an application support engineer in a related field.
- Ability to keep up with innovation in application design.
- Exceptional ability to provide front-end support to internal departments and web-based clients.
- Exceptional communication skills.
