Qualifications
Must have:
- College Graduate, bachelor's degree in IT or any related course
At least 1 year of experience as Helpdesk/Application Support Specialist
- Have strong communication/interpersonal skills; understand the organization's goals related to customer service
Have technical knowledge and the ability to troubleshoot problems. Have the ability to assess problems and identify solutions.
- Have positive and optimistic approach to problem-solving
Be able to collaborate with the project team (BA/SA, developers and other IT personnel)- Ability to adapt quickly and learn fast.
w/ BA analytic/support mindset to be able to support and provide assistance positive attitude
To provide the vital day-to-day point of contact and interface between the users and ITCD as front-end support for OMLF & subsidiaries legacy and web applications.
- Provides support and monitors the applications and systems. Provides technical support to teams within the organization, and to external partners when required. Interacts with the work group and support teams.
Incident investigation and escalation, troubleshooting issues with systems and software.
Job Type: Full-time
Benefits:Supplemental pay types: Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
* Helpdesk/Application Support: 1 year (Preferred)
