Discover your 100% YOU with MicroSourcing! Position: L2 Application Support Specialist
Location: 1880, Eastwood, Libis, QC
Work setup & shift: [Flexible work setup | Day shift]
Why join MicroSourcingYouu0027ll have:- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role: As a L2 Application Support Specialist, you will:
- Clear Communication Skills & Understanding Customer's needs - Agents must be Empathetic, Professional and be able to communicate well with the Customers.
- Problem Solving - Reasoning and analytical skills so you can easily and quickly identify the root cause of the customer issue.
- Remote Work Skills - Adaptability, digital literacy, and time management. Experience in Using remote tools to assist the Customer.
- Work Across Various channel - Would need to work across various communication channels like phone , Email & Live Chat.
What You Need: Non-negotiables
- 2 years+ of experience in Application Support
- Knowledge in using SQL
- Knowledge in Supporting IT Issues or a particular Application
- Basic Computer Skills and MS office.
Preferred skills/expertise- Knowledge of Trust Accounting or Accounting will have an advantage
- Adaptability, digital literacy, and time management
- Reasoning and analytical skills so you can easily and quickly identify the root cause of the customer issue.
-
About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
