Application Support | Pasay - Hybrid

Qualifications

• Bachelor's Degree (IT graduate or Industrial Engineering or any related course); with good scholastic records

At least 4 years experience as Application Support

Has experience in documentation (e.g., process flow, uat, user's manuals, etc.) Has very good communication skills

• Has very good analytical skills

Payment systems experience

Must have SAP Materials Management knowledge.Aside from SAP, candidate needs to have experience in supporting other Applications.

• Candidate needs to identify what are the issues or tickets they are handling.

Candidate needs to have experience in Ticketing Systems.

• Willing to work onsite (currently, under hybrid setup)

Can work under pressure (multi-tasker)

• Can work overtime or after office hours

Healthy no depression or anxiety, fit to work, physically fit

• Job Description

Facilitates seamless integration between the Back Office applications and the business lines

• Sees that production issues are responded to in a timely manner

Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed

• Provides assistance to frontline tasks when the need arises

Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date

• Maintains and updates technical documents and procedures

Keeps track of business operations documentation to ensure clear identification of the business issue

• Manages coordination with the team

Prepares weekly maintenance and upgrading specific requirements

• Provides support to IT analysis and development team.

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Day shift

Monday to Friday
Supplemental pay types:

• 13th month salary

Overtime pay

Ability to commute/relocate:

• Pasay City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Application Support: 4 years (Preferred)

SAP Materials Management: 1 year (Preferred)

• Ticketing systems: 1 year (Preferred)

* Documentation (process flow, uat, user manual): 1 year (Preferred)