Qualifications- An IT graduate or Industrial Engineering or any related course; with good scholastic records
Has at least 4 years experience as Application Support; is proactive, resourceful, fast learner- Has experience in documentation (e.g., process flow, uat, user's manuals, etc.)
SAP knowledge is a plus
- Payments system knowledge is a plus
Has very good communication skills- Has very good analytical skills
Willing to work onsite (currently, we are on hybrid setup)
- Can work under pressure; multi-tasker; can work overtime or after office hours (is healthy no depression or anxiety, fit to work, physically fit)
Must have SAP Materials Management knowledge
- Aside from SAP, candidate needs to have experience in supporting other Applications
Candidate needs to identify what are the issues or tickets they are handling- Candidate needs to have experience in Ticketing Systems
Payment systems
- Experience in documentation (e.g., process flow, uat, user's manuals, etc.)
Facilitates seamless integration between the Back Office applications and the business lines
- Sees that production issues are responded to in a timely manner
Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed- Provides assistance to frontline tasks when the need arises
Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
- Maintains and updates technical documents and procedures
Keeps track of business operations documentation to ensure clear identification of the business issue- Manages coordination with the team
Prepares weekly maintenance and upgrading specific requirements
- Provides support to IT analysis and development team
Job Type: Full-time
Benefits:
Schedule:
Monday to Friday
Supplemental pay types: Overtime pay
