Application Support

Qualifications

Is an IT graduate or Industrial Engineering or any related course

- With good scholastic records

- Has at least 4 years experience as Application Support - Is proactive, resourceful, fast learner

- Willing to work onsite (currently, we are on hybrid setup) - Can work under pressure - Multi-tasker - Can work overtime or after office hours - Is healthy no depression or anxiety, fit to work, physically fit

- Has experience in documentation (e.g., process flow, uat, user's manuals, etc.)

- Has very good communication skills

- Has very good analytical skills

- SAP knowledge is a plus. - Payments system knowledge is a plus.

Job Description

Facilitates seamless integration between the Back Office applications and the business lines Sees that production issues are responded to in a timely manner Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed. Provides assistance to frontline tasks when the need arises. Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date. Maintains and updates technical documents and procedures. Keeps track of business operations documentation to ensure clear identification of the business issue. Manages coordination with the team. Prepares weekly maintenance and upgrading specific requirements. Provides support to IT analysis and development team.

Non-Exemption/Must Have

Must have SAP Materials Management knowledge.
Aside from SAP, candidate needs to have experience in supporting other Applications.
Candidate needs to identify what are the issues or tickets they are handling.
Candidate needs to have experience in Ticketing Systems.

Payment systems
Experience in documentation (e.g., process flow, uat, user's manuals, etc.)

Job Type: Full-time

Benefits:

• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Afternoon shift

• Day shift

Early shift

• Evening shift

Supplemental Pay:

• 13th month salary

Experience:

Application Support and SAP: 4 years (Required)