Application Support (Experience in SAP MM)

Non-Exemption/Must Have

• At least 4 years of experience as Application Support

Experience in documentation (e.g., process flow, uat, user's manuals, etc.)

• SAP Materials Management knowledge is a plus

Aside from SAP, candidate needs to have experience in supporting other Applications.

• Candidate needs to identify what are the issues or tickets they are handling.

Candidate needs to have experience in Ticketing Systems (ticketing tool - ServiceDesk Plus)

• Payment systems (GCash, Mastercard, Visa, etc.)

• Job Description

Facilitates seamless integration between the Back Office applications and the business lines

• Sees that production issues are responded to in a timely manner

Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.

• Provides assistance to frontline tasks when the need arises

Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date

• Maintains and updates technical documents and procedures

Keeps track of business operations documentation to ensure clear identification of the business issue

• Manages coordination with the team

Prepares weekly maintenance and upgrading specific requirements

• Provides support to IT analysis and development team.

Job Type: Full-time

Pay: From Php45,

• 00 per month
  
  Benefits:
• Health insurance

Life insurance

• Opportunities for promotion

Promotion to permanent employee
Schedule:

• Day shift

Monday to Friday
Supplemental Pay:

• 13th month salary

Overtime pay

Ability to commute/relocate:

• Pasay City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What ticketing tools have you experience using

Aside from the SAP MM, what other SAP application did you have an experience using

• What are the Service Desk/Helpdesk Tools you have an experience

Education:

• Bachelor's (Preferred)

Experience:

• Application Support: 4 years (Preferred)

Payment systems (GCash, Mastercard, Visa, etc.): 1 year (Preferred)

• Business Analyst Background: 2 years (Preferred)

UAT, Process Flows, User Manual: 2 years (Preferred)

• SAP Materials Management: 2 years (Preferred)

* Service Desk Plus: 1 year (Preferred)