This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Application Support Engineer
Who We Are:
Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
The Work:
- As an Application Support Engineer, you will be responsible for providing support and resolving issues within critical business systems. Your typical day will involve monitoring infrastructure, identifying and solving problems, and ensuring smooth operations of the systems.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Monitor infrastructure and identify any issues or anomalies.
- Investigate and troubleshoot system problems and provide timely resolutions.
- Collaborate with cross-functional teams to ensure smooth operations of critical business systems.
- Document and maintain system configurations, processes, and procedures.
- Provide technical support and guidance to end-users.
- Assist in the implementation of system upgrades and enhancements.
Here's What You'll Need:
- (SAMPLE): Bachelor's Degree in Information Technology, Computer Science, or other related fields.
- Professional & Technical Skills:
- Required Skill: Proficiency in Infrastructure Monitoring.
- Additional Must To Have Skills: Proficiency in Japanese.
- Strong understanding of system monitoring tools and techniques.
- Experience in analyzing system logs and performance metrics.
- Knowledge of incident management and problem resolution processes.
- Familiarity with ITIL framework and best practices.
- Excellent troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
Additional Information:
- The candidate should have minimum 2 years of experience in Infrastructure Monitoring.
- This position is based at our Cebu office.
What's in it for you
- You will be part of Accenture's growing community of technology professionals, continually expanding to provide the best services to our clients.
- At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
- We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
What We Believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.
Qualifications:
Professional & Technical Skills:
- Required Skill: Expertise in Linux.
- Strong understanding of system administration and troubleshooting techniques.
- Experience with scripting languages such as Bash or Python.
- Experience with monitoring tools such as Nagios or Zabbix.
- Familiarity with cloud technologies such as AWS or Azure.
Additional Information:
- The candidate should have at least 2 years of experience in Linux.
- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions.
- This position is based at our Cebu office.
