Application Support Engineer - ASP.net MVC

Job Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Details:

The role is for Operation support using Control-M Scheduling (3rd party tool from BMC vendor). Support will be related to incidents, change requests, manual execution, or inquiries about Control-M jobs. Support will start from creating and testing jobs in Non-Production to the deployment in the Production environment. Development skills needed for automation opportunity and maintenance on homegrown tools for the Control-M Scheduling tool. The resource will also be supporting the current CIO Bot which was developed using ASP.NET as well the required maintenance for vulnerabilities and development for the feature enhancements.

Summary:

As an Application Support Engineer, you will identify and solve issues within multiple critical business systems components. Your typical day will involve working with Microsoft ASP.NET and providing dynamic support to ensure the smooth functioning of the systems.

Roles & Responsibilities:

• Provide technical support to resolve issues within multiple components of critical business systems.
• Collaborate with cross-functional teams to identify and troubleshoot issues, ensuring timely resolution.
• Maintain and update system documentation, including standard operating procedures and knowledge base articles.
• Participate in on-call rotation to provide 24/7 support for critical business systems.

Professional & Technical Skills:

• Required Skill: Proficiency in Microsoft ASP.NET.
• Strong understanding of software engineering principles and best practices.
• Experience with troubleshooting and resolving technical issues in a fast-paced environment.
• Familiarity with database technologies such as SQL Server and Oracle.
• Experience with scripting languages such as PowerShell or Python.

Additional Information:

• The candidate should have 1 year of experience in Microsoft ASP.NET.
• The ideal candidate should possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.
• This position is based at our Cebu office.