Application Support/Business Analyst | Hybrid

Non-Exemption/Must Have

• SAP Materials Management knowledge is a plus

Aside from SAP, candidate needs to have experience in supporting other Applications.

• Candidate needs to identify what are the issues or tickets they are handling.

Candidate needs to have experience in Ticketing Systems (ticketing tool - ServiceDesk Plus)

• Payment systems (GCash, Mastercard, Visa, etc.)

Experience in documentation (e.g., process flow, uat, user's manuals, etc.)

At least 4 years of experience as Application Support

• Job Description

Facilitates seamless integration between the Back Office applications and the business lines

• Sees that production issues are responded to in a timely manner

Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.

• Provides assistance to frontline tasks when the need arises

Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date

• Maintains and updates technical documents and procedures

Keeps track of business operations documentation to ensure clear identification of the business issue

• Manages coordination with the team

Prepares weekly maintenance and upgrading specific requirements

• Provides support to IT analysis and development team.

Job Type: Full-time

Benefits:

• Health insurance

Opportunities for promotion

• Promotion to permanent employee

Schedule:

• Day shift

Monday to Friday
Supplemental Pay:

• 13th month salary

Overtime pay

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Application Support: 4 years (Preferred)

Business Analyst: 2 years (Preferred)

• ServiceDesk Plus: 1 year (Preferred)

GCash, Mastercard, Visa: 1 year (Preferred)
* SAP Materials Management: 1 year (Preferred)