Job Description:
Global Manufacturing IT provides Manufacturing applications and architectural standards for Goodyear's manufacturing execution systems that are used to empower our manufacturing plants to produce high-quality tires efficiently and with minimized losses. The quality of our service is ensured thru our implementation of industry-standard ITIL practices.
About the Position
The Application Development Senior Analyst will be responsible for the Global Manufacturing IT Application Support and Maintenance. This position is responsible for resolving level II incidents globally and maintain server to keep them secure and at the latest version/standard. The incumbent will be expected to understand data relationships (i.e. relational data versus hierarchical data) and should be able to interpret basic system concepts using current documentation standards and methodologies (i.e. flow charts, data flow diagrams, etc.)
Key Responsibilities
- Provide Level 2 incident resolution in the area of support. Document issue resolution for knowledge transfer as appropriate. Troubleshoot. Analyze problems, determine the best course of action, and solve problems based upon facts, data, and logical assumptions.
- Keep production up and running by providing proper incident support.
- Do RCA analysis for production critical incidents and taking preventive actions via collaborating with application owners and other teams in Goodyear in case of need.
- Handle application upgrades and related tasks to keep GMIT applications secure and at the latest version/standard.
Relevant Technical Skills/Knowledge
- Ability to question.
- 4 to 6 years experience in Application Support (Manufacturing industry is an asset)
- Strong verbal and written communication with a strong command of spoken and written English.
- Strong analytical and problem-solving skills; takes on responsible roles and accountability for outcomes.
- Experience in Linux, SQL, Oracle is needed.
- PHP knowledge is an asset.
- Ability to work flexible working hours as needed on special occasions.
- Basic knowledge of current Office product suite.
- Knowledgeable of the current information technologies (programming languages) needed to support a specific business process.
Desired skills
- Linux Operating System knowledge
- Oracle SQL knowledge
Other beneficial skills
- Database: Oracle (SQL and PLSQL)
- Web Languages: JavaScript & Frameworks, AJAX
- PHP
