Non-Exemption/Must Have- At least 4 years of experience as Application Support
Experience in documentation (e.g., process flow, uat, user's manuals, etc.)- SAP Materials Management knowledge is a plus
Aside from SAP, candidate needs to have experience in supporting other Applications.
- Candidate needs to identify what are the issues or tickets they are handling.
Candidate needs to have experience in Ticketing Systems (ticketing tool - ServiceDesk Plus)- Payment systems (GCash, Mastercard, Visa, etc.)
Facilitates seamless integration between the Back Office applications and the business lines- Sees that production issues are responded to in a timely manner
Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.
- Provides assistance to frontline tasks when the need arises
Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date- Maintains and updates technical documents and procedures
Keeps track of business operations documentation to ensure clear identification of the business issue
- Manages coordination with the team
Prepares weekly maintenance and upgrading specific requirements- Provides support to IT analysis and development team.
Job Type: Full-time
Pay: From Php45,- 00 per month
Benefits: - Additional leave
Health insurance
Opportunities for promotion- Promotion to permanent employee
Schedule: Monday to Friday
Supplemental Pay:
Overtime pay
Ability to commute/relocate:- Pasay City: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:- Application Support: 4 years (Preferred)
SAP Materials Management: 1 year (Preferred)
- ServiceDesk Plus: 1 year (Preferred)
* Payment systems (GCash, Mastercard, Visa, etc.): 1 year (Preferred)
