Application Support Analyst

This role requires a functionally knowledgeable, technically savvy and customer focused individual.

This person will possess demonstrable and successful background understanding a client's business requirements to provide application support.

• Performance Objectives:

As an Application Support Analyst, you will be tasked with understanding the business needs and also be able to present alternative solutions when appropriate

• Understand complex data and calculation, diagnose problems, and suggest improvements

Develop a trusted analyst relationship with developers and product manager through effective communication and efficient and clear requirements

• Attend various team meetings as appropriate to present status and feedback on requirements issues as well as other internal processes

• Excellence

Contribute to the development of new tools, processes and solutions to meet our client teams technical needs

• Consult with other business analysts and developers to identify resolutions to business needs and other related platforms

Provide technical and general application function/feature support for clients from e-mail, phone and customer portal inquiries.

• Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements

Follow the firm's business processes, protocols and quality standards in the development and deployment of solutions

• People/Clients

Partner and communicate effectively in a team environment with consultants, developers and other team members

• Participate in local, regional and national meetings as requested

Tracks the progress of client incidents/tickets and communicates status to Team Lead or to Global Client Support Manager or to client as appropriate

• Financial

Take ownership of all client interactions entering via the client support infrastructure, identify potential application issues, utilize appropriate follow-through, log all client interactions and escalate for resolution

• Achieve support related productivity

• The Requirements

Experience in SQL is required

• 3+ years of experience as an Application Support Analyst

Knowledge of various employee benefits is a plus

• Functional or industry knowledge / experience in the application of technology to solve human resources needs such as: Pension/HW administration and valuation, compensation, employee engagement, database and benchmarking, report writing

Excellent oral and written communication skills

• Strong client service orientation

Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members

• Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

Familiarity with standard web front-end technologies (HTML, CSS, XML. etc.), JIRA, Web-based applications and tools a plus

• Solid understanding of Internet technologies, web servers and web proxy servers

Self-motivated and ability to remain focused on assigned projects

• Committed to quality and continuous improvement

Desire to learn, accept new challenges and have fun

• Ability to work on shifting schedule

Ability to be on-call during weekends

• Ability to work on holidays depending on the business needs.

Working knowledge of Azure Monitor is a plus

• Knowledgeable of Confluence and/or Sharepoint is a plus

Bachelors Degree

Job Types: Full-time, Fixed term
Contract length: 5 months

Schedule:

• Evening shift

Weekends

Application Question(s):

• Are you willing to work on a fixed term of 5 months

Are you willing to work on a hybrid working set up in BGC, Taguig

• Are you willing to work on night shift schedule

Experience:

SQL: 3 years (Preferred)