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Support Innovation: Join Us as an Application Support Analyst!
Job Summary
Our company is seeking a dedicated Application Support Analyst to join our dynamic operations team. This role is pivotal in ensuring the smooth functioning of our applications and systems, providing support to our users, and contributing to continuous improvement initiatives.
Key Responsibilities:
Provide first and second-level support for all the organization applications.
Troubleshoot and resolve application issues, escalating complex cases to the appropriate teams.
Collaborate with IT and operations teams to enhance application performance.
Participate in the development and implementation of new applications and systems.
Document all incidents and solutions in our IT support system (Jira).
Qualifications:
Proven experience as an Application Support Analyst or similar role.
Strong understanding of software and system functionality.
Excellent problem-solving and analytical skills.
Ability to work collaboratively in a team environment.
Strong communication skills, both written and verbal.
Proficiency in Microsoft administration and related skills
Date Posted: 10/10/2024
Job ID: 95784333
Flat Planet is Australia’s leading Virtual Employee company. We are a virtual doorway to Australia – you will work Australian hours with Australian clients dealing with Australian businesses!
At Flat Planet we pride ourselves on attracting the best and brightest by paying well above market rates and massive uncapped incentives for genuine performers. Earn what you’re really worth!
