Description
SPS Commerce is seeking an
Applications Engineer to join our Technology Operations team. You will work US Eastern Time from Philippines as you work with a growing global team of people who work with Implementation teams on environment provisioning, system upgrades, and provide specialized technical support in the Microsoft space.
The Application Engineer is passionate about technology and works in a highly collaborative, fast paced environment with the desire for continuous improvement of systems, processes, and skills. The Application Engineer is a subject matter expert in the performance and functionality of their applications to train other support teams, resolve technical escalations, and engage with product managers and product developers.
Does this sound like you
- You can work with a collaborative, team-oriented culture where skilled team members are highly productive and focused on delivering solutions for our customers.
- You have outstanding English communication skills and the ability to effectively interact with multiple levels and titles inside and outside of the organization.
- You are analytical and data-driven when making decisions.
- You are highly organized and process oriented.
Why SPS
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.
We have the world's largest retail network, and we don't just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don't just grow here, they're made here.
Essential Responsibilities / Duties
- Install and provision Microsoft based EDI Software in Azure, and Customer, hosted environments with new customers and their Technical resources
- Engage with Consultants, Development, and Customers for system upgrades, server migrations, and other required system maintenance
- Engage with Development and Product Management to develop, scale, and improve production systems and services
- Provide specialized level support to Tier 2 support teams by providing incident recovery, root cause diagnosis, troubleshooting, documentation, and training
- Develop automated procedures to assist with the operations of applications including but not limited to build deployments, stop/start routines, and infrastructure deployments
- Participate in an on-call support schedule
- Communicate with internal groups about issues that affect Service Level Goals
- Facilitate problem recognition, research, isolation, resolution and follow-up for network problems, and collaborating on the most complex problems with appropriate staff / departments, when necessary
- Participate in peer-training and cross-training initiatives
Minimum Requirements
- Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent combination of education and experience
- Ability/aptitude to understand and work effectively with technical data/processes
- Strong interpersonal skills and oral/written English communication skills
- Strong analytical and problem-solving skills
- Excellent customer interaction skills/ability and demonstrated ability to work effectively in a team environment
- Demonstrated analytical troubleshooting methodology with strong decision-making skills
- Experience with, or exposure to, programming languages such as Powershell, and .Net
- Experience in SQL scripting languages
Preferred Experience
- 2 or more years of experience in the Technology field
- Experience with monitoring and alerting tool sets (Logic Monitor, Pager Duty, and Azure experience preferred)
- Understanding of EDI and Business to Business integrations
- Experience participating in Agile Development Methodology and task execution
- Experience in SAP, Microsoft, desk engineering, and working on cloud environments
Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
