As an Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.
The ideal candidate will be detail-oriented and have excellent data entry and manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.
You will have the opportunity to:
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
Key Activities
Data management and reporting activities
Data entry activities
Administrative onboarding of new clients
Perform data validation and processing work using agreed upon tools, standards and techniques
Support the production of benefits plan design and reporting publications
Process, project and transaction management
Support policy renewal activities
Collect, validate and clean benefits enrolment and eligibility data
Assist with enrolment processes and ensure beneficiary data is updated
Monthly reconciliation of commissions and perform commission estimates
Setting up client premium invoices
Support claims management
Support benefit audit processes
Support interactions between clients, WTW and insurance vendors
Bachelor's degree required, preferably in a program with heavy emphasis on mathematics or business
2-5 years work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)
Previous benefits or insurance experience a plus
Experience with data entry, validation and manipulation (advanced Excel skills are essential)
Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data's applicability/accuracy for the designated purpose
Ability to ask the right questions and seek help where appropriate
Sense of accountability; owning one's work and taking pride in it
Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Structured problem solving and analytical thinking
Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
Strong client service orientation
Strong client relationship, interpersonal and team skills
Proficiency in English required, good written and communication skills
Able to work shift hours
Willis Towers Watson is an Equal Opportunity Employer
