The Global Delivery Center (GDC) is an internal service center within the Research and Innovation Center that provides high quality and efficient international benefits business support on both a global and local level.
You will collaborate with Client Managers, Account Executives and other roles located in the financial and associated funding strategy for group benefits programs.
To support the delivery of that strategy, you will:
Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards and techniques
Design and distribute bid requests (RFP) to target carriers / vendors
Collect, summarize and analyze proposal findings
Prepare placement / renewal deliverables for clients
Support the production of benefits plan design and reporting publications
Manage queries / requests from the carriers/vendors/clients or members and escalate them when required
Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated
Process, project and transaction management
Support policy renewal activities
Collect, validate and clean benefits enrolment and eligibility data
Support claims management
Administrative input and maintenance of carrier/vendor invoices
Collect, validate and clean benefits invoice data
Analyze WTW data to ensure the correctness on carrier / vendor invoice
Monthly reconciliation of commissions and perform commission estimates
Setting up client premium invoices
Support audit processes
Follow regulatory procedure as defined by originating country
Support interactions between clients, WTW and insurance vendors
In addition to this, you will:
Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
Develop an awareness of the insurance carrier and vendor marketplace
Understand and effectively articulate carrier / vendor specific strengths and weaknesses
Maintain and cultivate strong carrier relationships to enhance WTW's position in the marketplace
Receive training from experienced consultants and assist to review client needs
Comply with internal excellence and compliance requirements
Contribute to the development of new intellectual capital
Work with Operations Leadership to ensure compliance to SLAs and KPIs
Support issue / escalation management
Participate in continuous improvement activities to build stakeholders confidence
Help drive adherence to Professional Excellence and Quality Management requirements
Help drive adherence to client, local and international compliance requirements
2 - 6 years experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)
Proficient in English, with excellent written and verbal communication skills
Bachelor's degree (preferably in a program with heavy emphasis on mathematics or business) or
Well organized and detail oriented
Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
Proven ability to identify and resolve complex issues
Strong client service orientation and ability to respond to all communications effectively and in a timely manner
Attitude and behaviour:
Self-starter attitude with ability to establish priorities, work independently and with limited supervision
Ability to ask the right questions and seek help where appropriate
Sense of accountability; owning one's work and taking pride in it
Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
Technical Skills and Experience:
Strong analytical, creative and integrative skills
Experience with data entry, validation and manipulation
Excellent Microsoft Office skills, particularly in Excel and PowerPoint
Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data's applicability/accuracy for the designated purpose
WTW is an Equal Opportunity Employer
