Analyst - Facilities Help Desk

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Property Service Coordinator shall be responsible for:

• Answer all incoming calls from multi-client portfolio.

• Ensure that requests are addressed in an expeditious manner.

• Analyze caller's needs and is empowered to implement the best strategy to respond in order to ensure superior customer satisfaction.

• Resolves and co-ordinates the resolution of customer issues.

• Measure costs against established service provider guidelines.

• Verify and track work orders to completion.

• Approve invoices, arrange payment, interface with AP department and manage vendor payment queries

• Continually build customer relations with client personnel.

• PSCs must have the most positive impact on their clients through their ability to:

• Problem solve and discern between the symptoms of the problem and the root cause.

• Work under pressure and with tight deadlines.

• Convey their commitment to customer satisfaction over the telephone.

• Take ownership for the ultimate resolution of the customer's problem.

• Be proactive and take initiative to find the best solution to the problem.

• Determine when to escalate critical works or issues that cannot be resolved without further assistance.

• Decisions need to be made in property and facilities management concerning:

• Performance Measurement Tracking.

• Subcontractor Management and Negotiations.

• Information Systems Applications.

• Contract Documentation.

• Ability to capture information in system whilst continuing conversation with client.

• Accounts Payable knowledge useful

• Previous experience in property management - understand difference between Landlord and tenant responsibility, knowledge of commercial lease.

• Ability to administer service agreements and interpret lease documents.

• Remain calm in emergency e.g.: Fire, bomb threat.

• An important part of the role is to assist with the training of other new PSCs in the team through the use of a buddy system.

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you maycontact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.