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HCL Technologies

Analyst- DWP

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Manila

0-
  • 5 Years

    Philippines

    Job Description (Posting).

    SD voice agent (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases (2.) To achieve KPI targets, follow defined processes and adhere to ITIL delivery and quality standards ,regulatory requirements and company policies. (3.) To attend customer callorchatsormails and resolve tickets within agreed SLA of ticket volume and time. (4.) To maintain high login Efficiency (Availability) for customers, document identified risks, issues, mitigation plans and support in execution of BCPorDR plans (5.) To work on value adding activities such Knowledge base update and self development

    Qualification

    B-Tech

    No. of Positions

    1

    Skill (Primary)

    DWP-USS-SERVICE DESK

    Employee Group

    Business Line FT

    City

    Manila Bulletin

    Entity

    INFRA

    Auto req ID

    1441811BR

    Expected Date of Closure

    06-Oct-2024

More Info

Skills Required

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Date Posted: 24/10/2024

Job ID: 97747891

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