Job Summary
Responsibilities
Generate reports by gathering data and presenting it in a manner that is intuitive and professional
Use reporting tools to monitor key performance metrics regarding backend errors
Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
Provide full support during production releases, with the willingness to provide before/after-hours support when needed
Properly document issues and findings regarding all aspects of the job
Train and mentor junior members of the team to ensure quality and efficiency of work performance is minimally affected
Use work collaboration tools to effectively manage tasks and assign items accordingly
Area of expertise (Skills)
Qualifications:
High School diploma or Equivalent
Bachelor's Degree in discipline related to Math/Technology/Engineering/Science a plus
At least 6 months experience in a research-oriented position.
Experience in database backend research/analytics is a plus
Proficient with Oracle SQL
Proficient in Microsoft Office (particularly Excel, Word, Outlook, Power Point).
Experience using Unix is a plus
Language: English and Spanish (Verbal & Written)
Strong time management skills and ability to handle multiple priorities and deadlines simultaneously and effectively.
General knowledge of Tracfone's various products and brands
Experience in collaboration tools such as Jira is a plus
Other Skills and Experiences (Min)
Education
