MAIN RESPONSIBILITIES:
Service Delivery and Operations Management:
Ensures that all client Key Performance Indicators (KPIs) are met or exceeded expectations.
Ensures that regulatory and non-regulatory requirements related to AML, CTF, Sanction list
screening, PEP are compliant all the time through various CDD and EDD efforts like KYB,
KYC, Transaction Monitoring, adverse media check, etc.
Ensures that all client related processes as well as task updates are followed by the team;
Continuously plan and implement operational improvements.
Anticipates and forecasts internal and external threats that might affect operations
capacity.
Devises data-driven, creative and win-win solutions to mitigate risks or address existing
problems.
Creates a prepared and viable succession plan.
Keep employee attrition at a minimum.
Routinely review quality standards.
Client Satisfaction and Account Management
Find win-win solutions in handling client complaints and escalations in a timely manner.
Maintain a good to high NPS score from the clients assigned to you.
Regularly communicate with the client to better understand current and future needs that
might generate more revenue for Payreto.
Exert best efforts to retain clients without compromising Payreto's operations and
profitability.
Create and draft contract amendments if necessary.
Identify problems and review related information to develop, evaluate options and
implement solutions for clients.
Attend handover between Sales, Product Leads, and Operations Manager and take time to
understand the actual task to be delivered to the client. Ask questions if necessary.
Document Code:
HR-TA-07XX2022-JD
Page 1 of 3
Represent the client and the client's best interest when supporting the Product Lead,
Operation Head, and Business
Development Manager in creating the actual scope of work to be included in amendments
or new order forms.
Proactively know the business of the client, their direction, the beneficiaries, servicing
requirements, authorized personnel, and business goals.
Provide feedback for improvements (services or pricing e.g. time spent, user experience) of
the product/module/venture for improvements to the product lead.
Product Development
Actively participate in AML Compliance and Transaction Monitoring product development
discussions.
Help find solutions for Payreto to use in the AML Compliance and Transaction Monitoring
Space
Provide insights to Product Leads, Operation Head, Team Leads, Business Development
Manager, Venture Manager on the possible opportunities observed on the client's day to
day activities.
Project Management
Assist in the planning and implementation of new client project/s.
Ensure that all project tasks and milestones are accomplished on-time and within budget
for the products assigned to you.
Regularly keep all Notion Pages up-to-date under his / er wing.
Internal Compliance and Audit
Implement necessary corrective and/or disciplinary action to team members.
Ensure that Payreto is compliant to all client and Payreto Internal Audit standards.
People Management
Provide direction, instructions, and guidance to the members of the team in accordance to
the goal set by the operations head and the overall goal of the company.
Regularly conduct performance reviews of Team Leads, supervisors or any job role directly
reporting to you.
Regularly coach and mentor direct reports.
Know by heart the team members strengths, weaknesses, and motivation.
Maintain high employee satisfaction and morale.
Participate in the improvement of training to enable employees.
Recruit best candidates for the operations in the recruitment process.
Develop employees to become future leaders for Payreto
Maintain high employee engagement within the team.
Review and coach personnel performance and if necessary issue corrective actions in
compliance to the Company Policy.
Other Tasks
Ensure that data is accurately entered and managed within the company's CRM or other
sales management system
Understand the company's goal and purpose so that it will continually enhance the
company's performance.
Submit progress reports and ensure accuracy of data
Assist in ad hoc work assigned by immediate supervisor.
Document Code:
HR-TA-07XX2022-JD
Page 2 of 3
Extend work hours when needed.
JOB ACCOUNTABILITIES
High quality and reliable operations of projects assigned.
Compliance to Payreto and Client requirements.
Provide leadership.
On time delivery of the output for tasks assigned for the client.
Quality and accuracy of the output for the task assigned.
Efficiency of delivery of the task assigned.
Clear and timely communication and the client.
Adherence to schedules.
Adherence to standards of the field.
Keep yourself up to date with the information and best practices of your field of
specialization.
Job Types: Full-time, Permanent
Pay: Php40,
- 00 - Php70,000.00 per month
Benefits: - Paid training
Schedule:
Day shiftSupplemental pay types: Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- AML Compliance and Transaction Monitoring Team Lead: 4 years (Preferred)
* Team Leader: 4 years (Preferred)
