REQ11527 Ambassador, Slot Operations (Open Date: 30/07/2024)
Position Summary
The Ambassador, Slot Operations is responsible for warmly welcoming guests to City of Dreams Manila and explaining our gaming machines product and how to play the gaming machines.
He / She is explains our Players Club programme to our guests, and signs them up as members.
He / She also celebrates wins with the players, and processes payment for large wins, as well as clearing note and ticket jams and refilling tickets.
He / she strives to deliver a quality total venue experience for every guest on each visit.
Primary Responsibilities
- Represents the company in delivering a special and positively memorable first impression experience for all guests.
- Promotes Players Club and related benefits.
- Assists guests in understanding the nature of gaming machines, and the games we offer, and how to play them.
- Assists with execution of casino promotions.
- Explains ticket out-ticket in technology.
- Maintains a clean and safe environment for our guests to enjoy.
- Communicates with Supervisory and Management regarding opportunities to improve our business and service delivery.
- Fosters and maintains a harmonious workplace and building a strong sense of teamwork with colleagues.
- Maintains a positive staff culture both within and across departments that reflects company objectives.
- The role frequently requires to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl and talk or hear.
- Meets all appearance guidelines while on duty.
- These physical demands described are representative of those that must be met by a colleague to successfully perform the essential functions of this position.
Key Performance Indicators
- Accurate processing of payments to guests.
- Recognition of return visitors and high value guests.
- Maintaining a clean environment for our guests to enjoy.
- Attaining an appropriate level of Players Club membership signups.
Qualifications
Experience
- Guest service experience a strong advantage Casino experience an advantage but not required
Education
- Gaming related course and advantage
Skills / Competencies
- Good Communication skills. Strong command of the Filipino and English language in both oral and written form required.
Others
- Willingness to learn new skills.
- Outgoing personality.
- Amenable to work environment that is usually loud and can be exposed to electrical and other hazards and smoking environment.
