Amazon Assistant

The Amazon Account Assistant will manage and support various aspects of our Amazon Seller Central account. This role involves handling customer service inquiries, preparing shipment labels, logging shipments and purchase orders, and creating and maintaining product listings. The ideal candidate will have experience with Amazon Seller Central, strong customer service skills, and proficiency in reporting and spreadsheet tools.

• Benefits:

Competitive salary

• Strong support system

Salary increase starting on your first year of employment (based on performance)

• Monthly Performance Incentive (only for full-time roles | based on given metrics |can range from $40 - $50)

Health benefit ($30/month)

• No computer activity monitoring

Training materials for upskilling provided

• Paid holiday leaves (depending on the holidays that the client observes)

Paid sick leaves (sick leave convertible to cash if perfect attendance)

• Paid planned leaves

13th month pay

• Allowance for SSS and Pag-ibig contribution ($20/month)

• Key Responsibilities:

• Customer Service:

Respond to customer inquiries via email, providing timely and effective support.

• Address and resolve issues related to orders, product feedback, and other customer concerns.

• Shipping and Logistics:

Prepare and generate labels for shipments.

• Log Amazon shipments and purchase orders accurately and efficiently.

• Product Listings:

Create and update product listings on Amazon Seller Central, including new listings and modifications.

• Use flat files for bulk listing uploads and updates.

• Reporting and Feedback Management:

Assist in generating reports related to account performance, sales, and other metrics.

• Manage and remove inappropriate reviews and feedback as needed.

• Administrative Tasks:

Maintain organized records of transactions, shipments, and communications.

• Support other administrative tasks related to the Amazon account as required.

Ad hoc tasks from client.

• Requirements & Qualifications:

Minimum 2 years of experience working with Amazon Seller Central, including new listing creation and flat file uploading.

• Minimum 3 years of experience in customer service messaging.

Strong proficiency in reporting and data analysis.

• Experience using Excel and Google Sheets for data management and reporting.

Excellent written communication skills for customer service and documentation.

• Ability to handle multiple tasks and work efficiently in a fast-paced environment.

Undergo 3 days of paid training. If there's an urgency for the role, then the new hire is required to render an hour of paid OT before or after the shift for 3 weeks.

• Amenable to work Monday through Friday either 8 AM - 12 NN OR 1 PM - 5 PM Pacific Standard Time.

• Preferred Qualifications:

Experience with Amazon Seller Central's advanced features and tools.

• Strength in creating detailed reports and analyzing data trends.

Familiarity with Amazon's policies and best practices for listing and customer service.

• Prior experience in an e-commerce or retail environment is a plus.

Job Type: Part-time

Pay: Php15,

• 00 - Php19,000.00 per month
  
  Expected hours: 20 per week
  
  Benefits:
• Pay raise

Work from home
Schedule:

• Fixed shift

Monday to Friday

• Night shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Required)

Experience:

• Amazon Seller Central: 2 years (Required)

Customer Service: 3 years (Required)

• Microsoft Excel: 2 years (Required)

Google Sheets: 2 years (Required)

Language:

English (Required)