Job Description:
We are seeking a dedicated and experienced Virtual Airbnb Property Manager to oversee the management and operations of our Airbnb rental properties. As a Virtual Airbnb Property Manager, you will be responsible for handling guest inquiries, managing reservations, coordinating cleaning and maintenance services, and ensuring a seamless and positive experience for our guests. Your exceptional communication skills, attention to detail, and ability to multitask will contribute to the success and profitability of our Airbnb rentals.
Responsibilities:
- Manage guest inquiries and reservations through the Airbnb platform, responding promptly to inquiries, processing bookings, and confirming reservations in accordance with established policies and procedures
- Coordinate check-in and check-out procedures, including communicating arrival instructions, arranging key exchanges, and conducting property walkthroughs with guests
- Maintain accurate and up-to-date calendars for all Airbnb properties, ensuring availability, pricing, and booking information are consistently updated and synchronized across platforms
- Coordinate cleaning and maintenance services for Airbnb properties, scheduling cleanings, inspections, and repairs as needed to ensure properties are well-maintained and prepared for guest arrivals
- Respond promptly to guest inquiries, requests, and concerns during their stay, providing exceptional customer service and resolving issues to ensure a positive guest experience
- Monitor guest reviews and feedback, addressing any concerns or issues raised by guests and taking proactive steps to improve guest satisfaction and ratings
- Handle billing and payment processing for Airbnb reservations, including collecting payments, issuing refunds, and reconciling financial transactions
- Conduct regular inspections of Airbnb properties to ensure cleanliness, safety, and compliance with local regulations and property standards
- Stay informed about industry trends, best practices, and regulatory changes affecting the vacation rental market, and implement updates and improvements to our property management processes
- Collaborate with property owners, vendors, and other stakeholders to ensure smooth and efficient operations of Airbnb properties and optimize occupancy and revenue
Requirements
- Proven experience in property management, hospitality, or a related field, with a focus on managing vacation rental properties or Airbnb listings
- Strong familiarity with the Airbnb platform, including proficiency in using Airbnb's dashboard, calendar management, messaging system, and reservation management tools
- Excellent communication skills in English, both verbal and written, with the ability to communicate effectively with guests, property owners, and vendors
- Strong organizational and time management skills, with the ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
- Attention to detail and a commitment to maintaining high standards of cleanliness, safety, and guest satisfaction
- Ability to work independently with minimal supervision, as well as collaboratively within a team, with a proactive and problem-solving mindset
- High-speed internet connection and a dedicated workspace conducive to remote work and virtual collaboration
- Availability to work during US business hours, with flexibility to accommodate occasional meetings, guest check-ins, or emergencies outside of standard hours
