Description
First Focus is Australia's
best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.
We have just started the search for the best experience
Senior Sales Operations Lead in the Philippines. Why would such an amazing and talented individual consider coming to First Focus What makes First Focus better than where you are today
- We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
- We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
- We find and retain the best - best Marketing specialist, best content creators, best managers, best team!
- We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!
At First Focus, our
Senior Sales Operations Lead plays a critical role in overseeing and optimising the sales operations function within the organisation
Duties
(We will not expect someone to have all of these experiences, familiarity and knowledge is the key to be successful on this role)
- Developing and implementing strategic initiatives to improve sales efficiency and effectiveness
- Identifying areas for process improvement such as forecasting, pipeline management, and order processing
- Analysing sales data and metrics to provide insights and recommendations for optimising sales performance
- Evaluating, implementing, and managing sales tools and technologies (e.g., CRM systems) to support sales operations and enhance productivity
- Providing training and support to sales teams on processes, tools, and best practices to maximise their effectiveness
- Establishing and monitoring key performance indicators (KPIs) to assess sales performance and drive continuous improvement
- Working closely with other departments such as marketing, finance, and service delivery to ensure alignment and achieve company-wide goals
- Leading or participating in projects related to sales operations, such as system implementations and process redesigns
- Generating regular reports and communicating insights and recommendations to senior management to support decision-making
Requirements
Requirements
- Minimum 5yrs experience in a similar role
- Experience in managing processes, analysing data, and implementing improvements
- Ability to manage competing priorities
- Ability to coordinate cross-functional efforts, and drive results through others
- Strong ability to analyse data, identify trends, and derive actionable insights
- Ability to develop and execute strategic plans to improve efficiency
- Ability to work effectively in a team environment and collaborate with diverse stakeholders across the organisation
- Experience in managing projects
- Effective communication skills
- Experience in sales/procurement and systems/tools
- Familiar with ticketing systems (Connectwise preferred but not required)
- Worked in an MSP type of environment is preferred but not required
Benefits
Benefits
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- Never Stop Growing is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
- HMO from the first day of your employment
- Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
- Dayshift, weekends off* plus25 days paid days leave annually
- Employee Referral Program (Php 20,000)
- Employee MVP Award (Php 10,000)
- Social events, End of Financial Year and Christmas
- Employee Profit Sharing*
- Loyalty bonus for long-term employees*
Office Address
- 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
- 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa
Additional Information
- Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply
