Job description Work in our Manila Service Center in the Onboard Talent Development Team
Support our 100% compliance strategy: make sure technology works on board the vessel, crew does training and sends data
- KEY RESPONSIBILITIES and TASKS:
Technology Support
Responsible to ensure that the eLearning and Competency system is correctly installed onboard with access via the LAN
Level 1 support when needed to close out queries from vessel and crewing stakeholders and escalation to L2 Service
Provider
Ensure fortnightly export of data from the vessels
Campaigning
Run campaigns and other activities to increase uptake and self-development
Responsible for pushing for completion of eLearning and CMS assessments onboard in accordance with the company procedures (WI / VMS)
Reporting
Manage scheduled reports and sharing with key stakeholders
Analyze the trends / issues that need attention
Identification of high performer officers (% completion of CMS assessments to ascertain suitability for promotion)
Creation of league tables and liaising with fleet cells and PM / MM / Fleet Cells for support and push when needed
Subscription / Purchase Orders Management
Ensure new vessels coming into management receive the hardware & software as per company policy
Purchase orders raised timely and monitored for follow up
Ship sure contracts updated to reflect the onboard digital installation.
Ensure termination of subscription for vessels leaving management
The role also supports our Central Service Center strategy including but not limited to standard Office Co- Ordinator tasks with a focus on supporting day to day operations using CRM Freshdesk. The more you are versatile the better it is. Please state in the application how you managed issues in the past.
- SKILLS, QUALIFICATION AND EXPERIENCE REQUIRED:
Working experience in providing travel / crewing / training or technical support and customer service support
Passion for Technology (loving it)
Problem solving skills with a desire to close out tickets
Excellent customer service and complaint handling skills
CRM experience: Freshdesk or similar
Excellent communication skills: Fluent in English
Focus and attention to detail skills
Well organised and systematic working style, finishing tasks on time, completing tasks 100%
Ability to prioritise workload according to different time zones
Ability to work under pressure and with minimum supervision
DESIRABLE:
Microsoft Excel
Microsoft Word Intermediate/Advanced
Call Center background
Prior Crewing or maritime training is an advantage.
Solid English language capability spoken and written
Job Type: Full-time
Benefits:
Staff meals provided
Schedule: Day shift
Supplemental Pay:
Overtime pay
Application Question(s):- How much is your expected salary
Experience:- Microsoft Excel: 1 year (Preferred)
Language:
English (Required)
