Job Summary: To manage the delivery of administrative functions, supporting the operational efficiency of the company.
Job Description:
- Supervise the team to deliver their respective processes and activities according to agreed-upon quality standard and turn-around-time.
- Enforces established policies and guidelines within the team, facilitate periodic reviews to gather feedback and recommendation from the team and communicates it to the immediate head for proper attention.
- Supervise the day-to-day delivery of services by the team, monitors adherence to SLAs, troubleshoot issues, and provides performance feedback to improve customer, client and partner experiences.
- Supervises the team's compliance to the department's data and document management standards, guidelines, and procedure to ensure the accuracy and completeness of the team's records and and databases.
Job Qualifications:
- Bachelor's degree required; preferably in business administration/insurance management
- 2-3 years of experience in HMO Admin
- Good communication skills
