Highlights- Competitive compensation and benefits packages
Continuous professional development and learning opportunities- Regular engagement activities and events
- _________________________________________________________________________
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
We are looking for an _Admin Success Support _to be part of our team.
- He/She will play a critical role in providing immediate assistance and accurate information to our customers through our platform and messaging channels, which operate on our website, social media platforms, and within the product.
He/She will be responsible for answering basic questions related to sales, the product, and other general inquiries.- He/She will assist users in navigating and understanding our product, its features, and the specific plans they are on.
He/She shall perform duties and responsibilities including, but not limited to the following:
Assist users in navigating the app, understanding its features, navigation and troubleshooting any issues.
- Assist clients who wish to downgrade from Pro to Starter, or Starter to Free accounts
Support success managers by finding answers to resolve niche product requests and provide effective workarounds for clients- Respond to customer inquiries, providing concise and accurate information about our products, services, and pricing.
Ensure users have a positive experience and maximize the value of their subscription by helping them make the most of our product.
Administrative tasks within Hubspot Success Pipelines _(data entry for deals, resetting workflows, duplicating deals, etc)_
- Organize company's resources into easy to find folders: case studies, blogs and MID resources
Handle company's Inquires- Liaising with finance team to resolve client payment issues in a timely manner
- Documentation and Reporting:
Use Periscope data to fill out monthly and quarterly Enterprise templated reports for key clients- Document and maintain a knowledge base of common questions and responses.
Assist with tasks related to overuse clients
- Monitor company's Social Media Channels:
Respond to messages and inquiries received via social media, providing assistance and information.
- Monitor and engage with comments on our social media posts, addressing questions and concerns.
Engage with customers on all channels to help them understand how to use our product effectively.
- Weekly Initiative Contributions:
Working alongside Success Global lead to create and execute strategic initiatives to grow active user numbers, encourage account expansion, reduce inactive users, resource clients with tools to upskill in microlearning instructional design
At least 1- 2 years in a similar role- Prior experience in customer support, administration, or a related field.
Familiarity with any CRM systems or customer support software (ex: Hubspot, Asana, Chargebee etc.)
- Strong written and verbal communication skills in English.
Excellent problem-solving and troubleshooting abilities.- Customer-oriented mindset with a focus on delivering exceptional service.
Familiarity with our product and services, including plan structures and features.
- Technical proficiency to navigate the product, understanding it's strengths and limitations
Proactive and self-motivated with a passion for helping customers.- Amenable to work on a night shift schedule
Willing to work onsite in Tower 1 Rockwell Business Center, Ortigas
Job Type: Full-time
Pay: Php25,
- 00 - Php27,000.00 per month
Benefits: - Health insurance
Life insurance- Opportunities for promotion
Schedule: Night shift
Supplemental pay types:
* 13th month salary
