Specific Duties & Responsibilities:- Flight Preparation duties:
Receive Principal's flight reservation and/or schedule request.
- Confirm flight details such as number of passengers, Boarding/disembarking area and ETDs.
Alert Planning and Engineering Department
about the flight.Flight Coordinators/ Flight Dispatchers
about flight details. Alert
Maintenance Department about the flight details.
- If ever, upon checking the Aircraft is not available, alert Principal about non availability thereof.
Alert Flight Coordinators/ Flight Dispatchers
to check on Slotting.- Adjust timing with the principal.
If ever all of the above details and information are complete, confirm flight to principal.
- Advise Flight Coordinators/ Flight Dispatchers of the complete flight details.
Advise the principal about the fuel cost for advance payment.
If there are changes in the OAGMSES, secure and fill out OAGMSES form and share the same with the Admin Department if the timing is 8am to 5pm. If it is 5:01pm to 7:59am send OAGMSES directly to MIAA.- Once approved, share the approved OAGMSES form to the company driver and Security and Safety Department.
Prepare Passenger's Lounge.
- Ensure availability of crew transport to the aircraft.
Ensure Passengers transport to the lounge.- Accompany the passengers on the ramp.
Ensure Passenger transport to the gate.- Ensure Crew transport to the office.
- Other duties and responsibilities.
Monitor the expiration of Aircraft's Insurance, Certificate of Airworthiness (CofA), Certificate of Registration (CofR), etc.- Inspection of the Aircrafts once a month.
Coordinate and submit quotation to Principals on incoming scheduled and non-scheduled maintenance of aircrafts.
- Review Purchase Order (PO) related to aircraft approval request.
Submit Technical Reports and updates of repair and/or rectification of aircrafts to all Principals.- Follow-up payments on Management Fee, Operational Expenses, etc. to Principals.
- Manage and update the monthly Google calendar being shared with the Flight Coordinators and Principal's Flight Coordinators to ensure smooth flight experience.
Prepare Monthly Management Report for submission to Principals.
- Set-up meetings and/or calls with Principals to establish rapport and build sustainable relationships of trust and loyalty.
Develop strong and trusted relationship with business partners and/or principals through timely and accurate communications.- Handle Principal's complaints as and when necessary by providing appropriate solutions and alternatives within the time limits and follow-up to ensure resolutions.
Create, develop and implement WORKFLOWs on customer service standards and protocols to promote customer satisfaction. And if necessary, to train principal-facing employees of this standards and protocols.
- Develop new business opportunities in every business partner and/or principal communication.
Assist in developing sales and marketing initiatives.- Assist Marketing in developing marketing materials and proposals. Prepare power point presentations and sales displays as and when necessary.
Participate in company-initiated and/or external product launches; trade shows; conferences; networking, industry and/or community events and/or meetings that will lead to possible business partnerships, clients and products or services promotions.
- Develops own skills and industry knowledge in all areas of Customer Service as well as in Sales & Marketing as required by the Company and as part of continuous learning and improvement through but not limited to further studies; trainings; etc.
Performs other job-related duties and responsibilities as needed. Responsibilities and duties may change when circumstances dictate such as but not limited to changes in workload; rush jobs; emergencies; etc.
Job Type: Full-time
Pay: Php20,- 00 - Php21,000.00 per month
Benefits: - Health insurance
Supplemental pay types:
Ability to commute/relocate:
Pasay City: Reliably commute or planning to relocate before starting work (Required)
