Who We Are:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
We are looking for an Account Manager who is responsible for establishing, maintaining, and growing strong external client relationships. This responsibility includes maintaining stable client relationships, achieving growth on existing accounts and ensuring world-class work. You are expected to be the cross-functional (and at times, pan geographic) team leader and manage medium to large scale accounts or multiple accounts, or independently manages brands within accounts.
What you'll do
Translate the client's vision and needs into business requirements, coordinate with project teams on required deliverables, and manage client expectations.
Establish day to day working relationships with Business Communication Leads and Marketers across various markets - ensuring that we can continue to grow our business and deliver.
Identify opportunities and new interests that the client may not recognise to help drive revenue and benefit business needs as their digital advisor.
Ensure work is delivered on budget and manage invoicing according to the contract terms.
Be a role model for stewardship between the client and the agency by balancing the account's needs with avoiding unnecessary expenditures and negotiation required costs.
Obtain key client information and transfer accurately to project teams to ensure effective scoping of work.
Anticipate, proactively address and advise management on potential client or revenue issues.
Who you are
2 years of relevant experience in a digital marketing communications capacity with local and international clients
Strong understanding of technical audience and industry demand chains
Demonstrated track record of client relationship development and service
Proven experience in managing teams working cross-functionally within an organisation
Must be proactive, a self-starter and an excellent communicator both verbal and written
Able to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook, and PowerPoint
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organizationcreators, doers, innovators, makers, and thinkerswho drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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