Account Manager

Account Manager

With a focus on simplicity and sustainability, ShipServ's vision is to transform maritime trade by becoming the trusted starting point for every purchase order. The company is committed to facilitating seamless and streamlined trading through its market-leading digital solutions, empowering businesses to thrive in a connected and sustainable trade ecosystem.

ShipServ has built the largest maritime ecosystem at the forefront of industry transformation, connecting a vast network of trusted partners. Every day, its platform processes a high volume of transactions, providing ShipServ with a wealth of transactional insights and allowing the company to leverage cutting-edge technologies to drive sustainable progress.

ShipServ is dedicated to supporting its customers on their journey towards excellence in the maritime industry and catalysing positive change. In 2023, ShipServ facilitates $6bn of global maritime trade and has 300 buyers and 50,000 supplier profiles on the platform.

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GLOBAL AND GROWING

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At ShipServ, part of the Marcura Group, we have:

• 800+ customers in 53 countries
• 1000+ global team members
• 20+ years experience specialising in the maritime industry

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THE ROLE ACCOUNT MANAGER

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We're seeking an Account Manager who will play a crucial role in building and maintaining strong relationships with our clients. This position requires a proactive, customer-focused individual who can understand our clients needs and work collaboratively with internal teams to ensure their satisfaction.

RESPONSIBILITIES & DUTIES:

Account Growth:

Identify opportunities to upsell or cross-sell additional products/services to clients.

Collaborate with other teams to expand client accounts and meet revenue targets.

Communication and Support:

Act as the main point of contact for clients, addressing inquiries and resolving issues.

Ensure clients receive excellent customer support and assistance as needed.

Account Planning:

Develop account plans and strategies to achieve client objectives.

Work with clients to set realistic goals and timelines for projects.

Reporting and Analysis:

Monitor client accounts and provide regular performance reports.

Analyze data and metrics to identify trends and areas for improvement.

Contract and Agreement Management:

Ensure that all contractual agreements and service level commitments are met.

Renew contracts and negotiate terms as necessary.

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ABOUT YOU

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MUST HAVE:

• Candidate must possess at least a Bachelor's / College Degree in any field
• 2-3 years of account management or customer success experience in a SaaS or subscription-based software company or other similar fields
• Knowledgeable in the use of Salesforce or other CRM applications, knowledgeable in the use of Contractbook or other contract automation applications
• Has the ability to communicate, present and influence credibly and effectively at all levels of the organization
• Excellent listening, negotiation, and presentation skills
• Energetic and determined
• Excellent verbal and written communications skills
• Excellent phone skills

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DIVERSITY AND INCLUSION

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We're 100% committed to preserving our culture of inclusion and diversity.

We're all different. This makes us stronger as a company and helps to ensure we serve our diverse customers in the best possible way. We're committed to hiring the best people for the jobs we have. And then making sure they're happy and can prosper.

We've made good progress already on gender diversity, a particular issue in the shipping industry. We welcome applications from people with disabilities, who may appreciate the flexibility of Marcura's remote excellence policy (work from home).