Account Manager (Remote)

Job Description

We are looking for an outstanding Customer Success Specialist to join our team to provide excellent support for our clients. The position will ensure the success of our clients by providing support throughout their journey with ClearDesk talent.

Core Responsibilities

• Ensure that our remote teams are providing excellent support to our clients.
• Work one-on-one with clients, guiding them through the customer journey and fostering a positive connection.
• Identify, document, and take ownership of clients issues, seeing problems through until there's a resolution.
• Set up regular check-ins to deliver customer success.
• Has experience tracking KPIs such as NPS, CSAT, etc.

Requirements

• Bachelor's degree
• 3+ years working in a Customer Success role for global teams
• Experience in a customer-facing role with B2B experience
• Experience using any CRM (Customer Relationship Management software), Microsoft Office, and Google Workspace
• Experience working with recruitment or staffing firms is a plus, but not required

Hardware Requirements

• At least a 720p HD Webcam.
• A noise-canceling headset.
• At least a 25mbps primary internet connection.
• A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies.
• Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
• Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM

Compensation and Benefits

• Competitive Salary
• 100% Remote (Permanent work from home)
• HMO
• Bonuses and incentives
• Paid training

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed

Are you interested Show us you are the perfect professional to help us foster relationships with our clients. Let's grow together!

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).